Job description

Capitol Services is currently seeking a Client Service Representative to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, efficient, and cost-effective service to our clients amid a relaxed atmosphere that encourages a balanced work-life experience for our employees.

We are proud of our friendly and positive work environment and have been named among the Austin American-Statesman’s "Top Workplaces"​ for 13 consecutive years! We believe success is built upon having the best interests of both our clients and employees in mind. By fostering trust and respect and embracing work-life balance, we have created an environment that nurtures service and goes above and beyond. Our diverse leadership plays a significant role in understanding the needs of our employees and customers alike. Capitol Services is an equal opportunity employer.

About the role: You will be working in our Austin, TX location processing client orders related to public record search and filing. This role involves working full time during our regular business hours, Monday through Friday.

What you will do:

• Communicate with clients, coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
• Utilize Capitol’s Order Entry System for processing client orders
• Follow system prompts related to client preferences, accounting department warnings, and other information closely
• Access public record websites for the purpose of researching filed liens and litigation
• Follow established reporting guidelines when building UCC search reports based on evidence received
• Maintain clear records throughout transactions to ensure accurate results and invoicing

Who you are:

• Strong organization and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion.
• Strong communications skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with clients and coworkers. Previous customer service experience is a plus!
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive customer service attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable: You are able to work during our regular business hours at your assigned location. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Technical competencies: You are comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents.
• Office environment: You are able to remain in a stationary position 75% of the time.

What we offer you:

• $20 or higher hourly rate, depending on applicable prior experience
• 100% employer-paid medical, dental, and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• 4 weeks of accrued paid time off (including vacation and sick days) + 10 paid holidays
• Encouraged work-life balance including a hybrid working model with WFH equipment provided following successful training
• Access to building fitness center
• Office team events and learning development opportunities

Please apply with both your resume and cover letter if you think you would make a great addition to our team!

Want to get to know us better? Check out our:

Website: https://www.capitolservices.com/

Twitter: https://twitter.com/CapitolServices

LinkedIn: https://in.linkedin.com/company/capitol-services-inc-

Facebook: https://www.facebook.com/CapitolServices/

Top Work Places: https://topworkplaces.com/company/capitol-services-inc/statesman/

Applicants have rights under Federal Employment Laws. Please review your rights below:

Equal Employment Opportunity (EEO): https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Employee Polygraph Protection Act (EPPA):

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

Family and Medical Leave Act (FMLA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Please review our Privacy Policy, available athttps://www.capitolservices.com/privacy-policy/, for information on our practices regarding your personal information

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Austin, TX 78746

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