Job description

Career Resource Room Attendant

Are you looking for part-time employment in a rewarding field of helping others find success?

Then this is the career for you!

Job Summary

TREHAB, a Community Action Agency, is looking for 2 motivated individuals to serve as the Career Resource

Room (CRC) Attendant at the Tioga County PA CareerLink®. This is a part-time position scheduled 22-26 hours a week. Job duties include daily interaction with the public as well as clerical and computer related duties.

The CRC Attendant will act as the first point of contact for individuals seeking in person services. This may include administering an initial screening questionnaire, checking appointment schedule, notifying designated staff that an individual has arrived for or needs an appointment, managing and directing customer flow, facilitating crowd management, conducting intake triage, providing information about job search resources and workshops, assistance with computer resource center systems and helping where needed to ensure a safe and welcoming environment for customers. Employee will be responsible for completing monthly reports and may teach job search workshops to the public. The person in this positon will work in a team environment to efficiently assist customers with computer searches and job search activities. A successful candidate must enjoy working with the public in a professional manner and have the ability to adapt to an environment of constantly changing duties. Must have excellent team work and customer service skills, be highly organized, be flexible and work well under pressure, and possess proficiency in record keeping and Microsoft Office Suite Programs.

Who are we?

TREHAB’s Workforce Development Office provides the following employment and training programs: Adult,

Dislocated Worker, and Young Adult. These are voluntary programs that individuals enroll in to learn important skills to help them advance in their career, obtain assistance with their job search, receive individualized case management to assist in removing barriers, and receive career training if applicable. Training includes placing our customers in paid work experiences, on-the-job trainings, or short term vocational education training. We operate as part of the PA CareerLink® and provide assistance to Tioga County’s job seekers and employers.

TREHAB is a family-oriented, equal opportunity employer.

Job Functions

• Work as part of a team to provide services to the public.
• Triage customers as they sign into the PA CareerLink® and ensure that they are directed to the correct staff members and services.
• Assist job seekers in the Career Resource Center with registration and navigation of the PA

CareerLink® website & services, and referring them to the appropriate PA CareerLink® staff members for further assistance.

• Utilize CWDS, the state system of record, for making referrals and entering events and services.
• Present information regarding employment programs to job seekers.
• Converse with a wide range of professionals and demonstrate a positive professional attitude.
• Assist with job readiness related workshops as needed.
• Provide general clerical duties such as, answering phone calls and assisting job seekers over the phone, taking messages, providing information in a clear and concise manner, copying documents, assisting with meeting note taking, etc.
• Complete regular monthly reports.
• Need to know the current UC filing procedures.
• Interact and coordinate services with the partners of the PA CareerLink®.
• Cleans and disinfects customer workspaces.
• Maintain and ensure customer confidentiality.
• Represent the PA CareerLink® in a professional & friendly manner.

• Ensures nondiscrimination and equity in the delivery of services.
• Must be able to pass all required PA clearances upon hire.
• All other duties as assigned.

Required Knowledge, Skills, and Abilities

• Knowledge of workforce development programs, services, techniques, and performance.
• Excellent customer service skills.
• Career counseling experience, including: resume and cover letter development.
• Experience with customer assessment, program eligibility, and providing support and training services.
• Ability to understand, interpret, and follow federal, state, and local policies and regulations.
• Strong verbal and written communication skills.
• Must be organized and possess multitasking skills.
• Ability to work with job seekers and business customers.
• Ability to work with diverse populations.
• Ability to maintain high levels of confidentiality, credibility, and professionalism.
• Working knowledge of Microsoft Office programs and able to teach basic knowledge of these programs to customers.
• Must possess a valid driver’s license.

Working Conditions/ Physical Abilities

This work is performed in an office environment. Minimal bending, stooping, kneeling or lifting involved.

Position may require travel within workforce delivery area boundaries.

Job Type: Part-time

Pay: $11.00 - $13.00 per hour

Shift:

• Day shift

Ability to commute/relocate:

• Wellsboro, PA 16901: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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