Assistant Director of Practice Management
Full Time
Brockton, MA 02301
Posted
Job description
BROCKTON NEIGHBORHOOD HEALTH CENTER
Assistant Director of Practice Management
Supervisor:
Director of Practice Management
Supervisor:
Director of Practice Management
$78,540 - $92,400
POSITION SUMMARY:
As part of the Senior Management Team, responsible for overseeing and managing day to day functions as well as overall support operations of the health center under the direction of the Director of Practice Management. In the absence of the Director of Practice Management the Assistant Director of Practice Management will assist with the Supervision of the Supervisors of Referral, Intake, Medical Records, Switchboard and Clinical secretaries. In addition, to the Supervision of the Support Services Staff Development Supervisor/Patient Advocate
PROFESSIONAL BEHAVIOR:
- Maintains leadership skills in a professional and objective manner.
- Demonstrates characteristics of responsibility and accountability.
- Maintains confidentiality at all times.
- Maintains discretion of conversation in work areas.
- Is pleasant, courteous, and considerate of patients, co-workers, and external professional contacts.
- Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently.
- Maintains appropriate chain of command.
- Participates in continuing education for personal and professional growth.
Communications:
- Professional verbal, written and interpersonal communication skills required.
- Must regularly communicate relevant information learned at Board, Management and other meetings with supervisors and other staff members. This can be accomplished via regular staff meetings, departmental e-mails, memos, or communication with individual staff members.
- Communication with supervisors and management must also routinely occur, including relaying information gathered from assigned staff members back to management.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Coordinates and monitors the development and coaching of the supervisors and leads within all reporting departments.
- Generate and monitor measures by operations reports, patient satisfaction surveys and staff surveys. Includes development and assessment of data reports by the guidance of the Director of Practice Management.
- Works with the department supervisors when needed to monitor staff attendance and tardiness. May prepare payroll sheets for departments when applicable.
- Provides back up support to supervisors as necessary.
- Attends management team, quality assessment & improvement, and board meetings when needed
- Provides interim management role on special projects.
- Oversees at least one performance improvement team annually.
- Responsible for maintaining high levels of customer services and customer satisfaction related to assigned departments. Monitors quality improvement efforts related to customer service.
- Coordinate new services with other departments involved. Identifies areas requiring analysis in regards to utilization of supplies, equipment, staffing and protocols, etc.
- Obtain information by research, attending seminars, and inter-agency contacts, to write and update policies for departments.
- Assist with ongoing Quality Improvement activities throughout the health center. This includes, but is not limited to conducting Joint Commission tracers, serving on QI teams and committees as needed, assisting with staff education, and performing data reviews.
MINIMUM SKILLS AND KNOWLEDGE REQUIREMENTS:
Duties necessitate knowledge of finance, human resources and management. Bachelor’s Degree required, Master’s Degree preferred. Five or more years of job related experience including at least two years supervisory experience. Specific experience in a supervisory role and working in a multicultural setting is desired. Proficiency with word processing equipment, laser printers, POS Device, various copy machines and voicemail systems is necessary.
WORKING CONDITIONS:
Works in a busy community health center in an urban neighborhood. Interruptions are present and can be disruptive to work flow. Stress is present due to high volume of work, diversified nature of activities and frequent crisis and deadlines. Schedule varies as needed for emergencies or to meet project deadlines.
PHYSICAL REQUIREMENTS:
Physical demands require lifting of small pieces of equipment and/or boxes not to exceed 20 pounds. Interoffice walking required. Visual acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversations with or without the use of audio devices.
BNHC is committed to providing a safe and heathy environment for patients and staff. As a condition of employment, employees, to include new hires, are required to be fully vaccinated to include the most recent COVID 19 booster and annual flu vaccines, with the exception of those who have documented medical or religious exemptions, that must be approved by BNHC according to its protocols. Additional vaccines may be required based on the recommendation of the CDC. New hires who are not yet vaccinated for flu or COVID can arrange to be vaccinated on site.
REPORTS TO:
Director of Practice Management
At Brockton Neighborhood Health Center, we are dedicated to providing high quality health care that is delivered by Committed, Competent, Compassionate staff who respects the dignity, privacy, and equality of each patient and colleagues. Our team believes that Teamwork, Diversity, Respect, Customer service and Collaboration are essential for everyone to be successful in their role.
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