Level

Job Location

Remote Type

Position Type

Education Level

Salary Range

Travel Percentage

Job Shift

Job Category

The Lead Banquet Houseperson at The St. Anthony, A Luxury Collection Hotel is responsible for supervising, directing, and coordinating the set-up, refresh, tear-down and maintenance of all meeting space, and assigning of duties to be done in an accurate and timely manner.

Education & Experience:

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to work weekends and holidays.
• At least 2 years experience as a lead banquet houseperson or banquet houseperson is REQUIRED.

Physical requirements:

• Flexible and long hours sometimes required
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.

General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Oversee and assist in the cleaning and set-up of banquet and meeting rooms for functions. Arrange tables, chairs, etc., to proper specifications.
• Ensure the correct and timely set up of all Banquet Event Order functions.
• Maintain the highest standards of cleanliness and sanitation throughout the banquet functions space, pre-function space and storage areas to include the carpets, walls, walks, doors, windows, lighting fixtures, etc.
• Ensure the banquet storeroom is neat and organized and stocked with any and all appropriate supplies necessary for meetings or food service functions.
• Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.
• Oversee the breakdown of functions after completion and ensure that all equipment and supplies are stored properly.
• Supervise the transport and storage of tables, chairs, and other equipment.
• Refresh meeting rooms as needed.
• Notify management of any hazards.
• Be familiar with the organization of the hotel and know the function of each department.
• Ensure overall guest satisfaction.